trade only

Everything you need to know

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Frequently Asked Questions

Where are the footboard, slats and fixing kit for my bed?

A number of our beds have the slats and fixing kits supplied in the zipped compartment at the back of the headboard.

Do you sell to members of the public?

We only supply to furniture retailers and trade customers, if you are interested in our product, please email with your postcode and we will help you locate a retailer who stocks our furniture near you.

How can I get a copy of your latest brochure?

Our brochure can be downloaded from our website by click here. If you wish to receive a printed copy, please speak to a member of our sales team or email Who will arrange to put one in the post for you.

Where can I find more product information or dimensions?

The basic product information and dimensions are provided in our brochure and on our website. If more detailed information is required, please speak to your account handler or email our sales team on

Will a rolled up mattress cause any lasting damage?

Not at all! We compress our SleepSoul mattresses to 1/8 of it’s original size. We use the latest technology and machinery to ensure our mattresses are not damaged throughout the entire process. We wouldn’t even consider putting a mattress in a box if it was going to damage to mattress.

How Do You Fit A Mattress In A Box?

Time and time again we hear the question, “how does a mattress fit in a box?” We thought it was about time someone answered all of these questions. See how to magic happens here.

Where are the feet to my chair?

For the majority of our chairs the feet are stowed away in the back of the chair. This has enabled us to cut down on damages and reduce our carbon foot print (Less packaging).

Where are the fittings and feet for my sofa bed or chair?

The fittings and feet are located in a compartment under the sofa bed or chair.

How can I find out about stock availability?

Birlea provide online access to our live stock information for our customers.

The stock report shows all items that are currently in stock, items that are out of stock and their due dates, plus any items that have been discontinued.

To register for access to this service, you will need your Birlea trade account number to complete the sign up form.

Please note that it takes up to 24 hours to approve access to the online stock feed, excluding weekends and bank holidays.


If you are a member of the public, you will need to contact a Birlea stockist for this information, or contact us to find your local Birlea stockist.

How do I care for my Birlea product?

As we use a variety of materials and finishes in the construction of our products, we have put together a product care guide to help maintain your furniture.

How can I find out the materials used in the construction of a product?

Product material information can always be found on the individual product pages.

For anything more specific, please email us at

If you are a member of the public, please contact a Birlea stockist to find out this information.

Where can I find additional product dimensions?

All product dimensions can be found on the individual product pages in the form of a dimension line drawing.

If you cannot find a dimension that you require, please email us at

Please see our Product Portal for assistance with measurements.

If you are a member of the public, please contact a Birlea stockist to find out this information.

Do Birlea provide fabric swatches?

We are able to provide fabric swatches directly to retailers for all of our fabric and faux leather products.

If you do not have a trade account with Birlea, unfortunately we are unable to send out fabric swatches.

If you are a member of the public, please contact a Birlea stockist to arrange a swatch to be sent out to yourself.

Where can I get a copy of the new Birlea brochure?

You can download a copy of our latest brochure from our homepage, or if you require a hard copy, please contact your Birlea agent who will be able to provide you with a brochure and price list.

Please note that we will not be able to give you any prices until you have an account open with us.

What should I do if items are missing / incorrect on my delivery?

If you are missing any items or have received any incorrect items, please get in touch by emailing and we will resolve your issue promptly.

If you are a member of the public, please contact the retailer that you purchased this through. As we are a trade only company we do not deal with members of the public direct.

When can I expect my delivery?

Provided that your order meets our minimum order value of £250, and the goods are in stock, we aim to get your order to you within 7-10 working days.

Items that require our 2 man delivery service due to weight restrictions have a lead time of 7-21 days.

If you are a member of the public, please contact the retailer you have purchased a Birlea item from for them to update you on your order.

Can I order from Birlea if I am based outside mainland UK?

Provided that you have a transport company you can use, we are able to deliver into distribution centres for customers who are based outside of mainland UK.

Unfortunately we are unable to deliver outside of mainland UK on our own transport vehicles.

Still can’t find what you’re looking for?

Contact the Birlea Furniture team on to ask a question.

Our Brands

Disney Willis & Gambier SleepSoul

Birlea is a registered company in England.

© Birlea 2023. All Rights Reserved

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