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Customer Complaints

At Birlea we’re always looking for ways to enhance your experience with us. With this in mind, we’ve introduced our portal to provide you with a superior level of service. Benefits of the new portal include:

– Quicker turnaround time on responses
– Centralised information
– Less emails

As of April 1st, we will transition to exclusively handling customer service inquiries through our portal. We will no longer accept inquiries via email after this date. To ensure your inquiries are addressed promptly, please direct them through the portal. Inquiries not submitted through the portal will unfortunately not be processed. Please register in the form below, so you can receive your login details and start using immediately.

Please find a step by step guide, on how to use the portal here

If you would like to request access to our customer service portal please email your account number, name and email address to

View our Customer Service Portal

Our Brands

Disney Willis & Gambier SleepSoul

Birlea is a registered company in England.

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