Customer Complaints

At Birlea Furniture, outstanding customer service is at the heart of everything we do. To further enhance our customer service operation, we are implementing a new way of working. In order for us to resolve issues quickly and more efficiently, we have created a simple form for you to complete

How will this form help?

• Quicker response time – Having all the necessary information completed in full, in one document, means we can deal with your query quicker
• Fewer emails – One document ensures you only have to supply the information once, more efficient for you and for us
• All information collated in one place – Keeping it simple

We will require all customers to complete this form in full. Failure to do so will result in us being unable to manage your query. Only completed documents will be acceptable.

It is important that all customer service enquiries are emailed to
customerservices@birlea.com so that we can resolve your issue as quickly as possible.

Download the form here.