Help & FAQs
Feel free to explore our FAQs and discover our contact information for any further assistance you may require.
trade only
Everything you need to know
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Got a question about your product? Read our FAQs
How do I assemble my Phoenix ottoman bed?
We’ve created a handy video to help you build your Phoenix ottoman bed.
How do I assemble my Woodbury Bed?
We’ve created a handy video to help you build your Phoenix ottoman bed.
How do I assemble my ottoman bed?
Most of our ottoman beds assembled in the same way. Our handy video here will provide you with step by step guide on how to assemble the frame.
How do I assembly my berlin ottoman bed?
We’ve created a handy video to help you build your Berlin ottoman bed.
How do I care for my Birlea product?
As we use a variety of materials and finishes in the construction of our products, we have put together a product care guide to help maintain your furniture.
Where are the fittings and feet for my sofa bed or chair?
The fittings and feet are located in a compartment under the sofa bed or chair.
Where Are The Footboard, Slats And Fixing Kit For My Bed?
A number of our beds have the slats and fixing kits supplied in the zipped compartment at the back of the headboard.
Will a rolled up mattress cause any lasting damage?
Not at all! We compress our SleepSoul mattresses to 1/8 of it’s original size. We use the latest technology and machinery to ensure our mattresses are not damaged throughout the entire process. We wouldn’t even consider putting a mattress in a box if it was going to damage to mattress.
Where are the feet to my chair?
For the majority of our chairs the feet are stowed away in the back of the chair. This has enabled us to cut down on damages and reduce our carbon foot print (Less packaging).
Why are my ottoman bed pistons not working?
Ottoman beds often use gas lift pistons or hydraulic mechanisms to help lift and lower the bed frame to access the storage space underneath. These pistons are calibrated to counterbalance the weight of the mattress and bedding. Without the mattress:
- Insufficient Weight: The pistons won’t have enough weight to compress properly, which can prevent them from closing smoothly or staying closed.
- Unbalanced Forces: The pistons are designed to work against a specific range of weights. Without the mattress, the forces aren’t balanced, making the mechanism too strong to operate easily by hand.
How do I remove my mirrored drawers?
Need help regarding an order/delivery?
What should I do if items are missing / incorrect on my delivery?
If you are missing any items or have received any incorrect items, please get in touch by emailing customerservices@birlea.com and we will resolve your issue promptly.
If you are a member of the public, please contact the retailer that you purchased this through. As we are a trade only company we do not deal with members of the public direct.
When can I expect my delivery?
Provided that your order meets our minimum order value of £250, and the goods are in stock, we aim to get your order to you within 7-10 working days.
Items that require our 2 man delivery service due to weight restrictions have a lead time of 7-21 days.
If you are a member of the public, please contact the retailer you have purchased a Birlea item from for them to update you on your order.
Need help with something else?
What should I do if items are missing / incorrect on my delivery?
If you are missing any items or have received any incorrect items, please get in touch by emailing customerservices@birlea.com and we will resolve your issue promptly.
If you are a member of the public, please contact the retailer that you purchased this through. As we are a trade only company we do not deal with members of the public direct.
Can I order from Birlea if I am based outside mainland UK?
Provided that you have a transport company you can use, we are able to deliver into distribution centres for customers who are based outside of mainland UK.
Unfortunately we are unable to deliver outside of mainland UK on our own transport vehicles.
Do You Sell To Members Of The Public?
We only supply to furniture retailers and trade customers, if you are interested in our product, please email info@birlea.com with your postcode and we will help you locate a retailer who stocks our furniture near you.
How do I care for my Birlea product?
As we use a variety of materials and finishes in the construction of our products, we have put together a product care guide to help maintain your furniture.
Our Brands
Birlea is a registered company in England.
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